As a small business, customer satisfaction is the most important thing to me. As carefully as I pack your order, there is a small chance your items could be damaged during transit.
If soil has been displaced or a few leaves are damaged, give them a trim and your plant should be right as rain in a week or two. If more severe damage has occurred in transit, please email me within 24 hours with photographs and I’ll be happy to support.
In order to process the refund or re-sending of any damaged item, I will need photographs of the photographic evidence of the item(s) claimed for clearly showing damage to external packaging, internal packaging, parcel label on item and damage to the item, within 7 days. Without this information and photographs, I will be unable to process your refund or send out replacement products.